Operations Status: Diagnostics and most common repairs are usually completed within 24 business hours (many same-day), unless special-order parts are needed. Most ordered parts arrive in 1-3 business days if available domestically. Please note that we do not offer paid prioritization (“rush fees”), and all repairs are treated with the same urgency and care at all times.

Windows 10 reaches end of support in October 2025
What does this mean for you? Click here to learn more.

720 9th St, Lower Level; Durham, NC 27705
(please see Location page for parking guidance, maps, and accessibility information)
Open Monday – Friday 10AM to 6PM  •  Closed weekends

Conveniently Located

…in the heart of Durham!

We’re found in the historic 9th Street district among other locally-owned small businesses. With easy parking right outside our door, you’ll be in and out in no time.

Crazy-Fast Service

…without compromises!

We complete most simple repairs within 24-48 hours. If parts are needed, it usually just takes a few days. Can’t handle the downtime? Rental laptops are available!

An Amazing Crew

…of real people!

Humans, not robots. Our hand-picked team of local enthusiasts is ready to listen, understand, and help you find a cost-effective solution that fits your needs, all while keeping things easy to understand.

Computer running sloooowly?

Slowdown is commonly caused by a failing mechanical hard drive, but could also be bloatware, malware, poor optimization, or heat. We can identify what problems are dragging you down and help make your computer – whether laptop or desktop, PC or Mac – speedy again!

Need data recovered or transferred?

We can transfer data from an old device to a new one, copy data from legacy devices like floppy disks to something more modern, and in some cases can even help you recover files you accidentally deleted. Some failing hard disks can also have data recovered, and if you’ve got a drive with the dreaded “click of death” or other major failure, we can recommend reputable forensic-style data recovery lab services.

Running out of free space?

In most Windows desktops and laptops we can add more storage or upgrade your existing drive to a bigger one. We can also advise on off-system data hoarding, and help identify rogue apps that are chewing up disk space, so you can have some room to breathe!

Accidental damage?

We replace broken and cracked screens, fix broken hinges, repair laptop body damage, and even clean up liquid spills. We work on most PCs, Macs, and Chromebooks, and work with a trusted local partner for some board-level repairs. If you have something we can’t help with, we’ll try to direct you to a trusted resource to get help!

Just got a new computer?

We can set it up for you/with you, turn off obnoxious & intrusive features, remove bloatware, get it up to date, and transfer data from your old device. While software (programs) can’t be moved between PCs, we’ll advise and assist with reinstallation when possible. We can also try to guide you through growing pains if you’re modernizing from a very old device.

Need a new custom desktop PC?

We can build the custom gaming or workstation desktop of your dreams. Fill out our simple form to get started!

Need an inexpensive computer that’s ‘new to you’?

We sell affordable, reliable refurbished laptops and desktops. Everything we offer comes from legitimate, vetted sources. They’re all thoroughly cleaned, tested, repaired when necessary, and upgraded when advisable. They come to you with a clean OS install and no bloatware. You can be sure you’re getting a quality computer – if we wouldn’t sell it to our own family, we won’t sell it to you.

How to get started:

Just drop in any time we’re open – you don’t need an appointment – and we’ll get your information and take a look at the issue. Once in the queue, we’ll take a look as soon as possible to attempt to diagnose the problem, then get in touch with you with our recommendations and pricing. Most diagnostics are done within 24 hours! Throughout the process, we stay in regular contact via text, phone, or email (your choice) to keep you informed and offer options.

A diagnostic/bench fee range of $20-50, which is time- and labor-dependent, applies to all consultations and check-ins (minimum $20). This helps cover our time in communication with you, including counter time. Certain exceptional cases may cause a diagnostic fee to be raised, lowered, or waived, but you’ll be informed if this applies (or is expected to apply) in your case.

If you need to borrow a computer in the meantime, we have rental computers available starting at $35/week.

Don’t need service, but want to check out some history?

Browse our public mini-museum of classic PCs, Macs, and other retro technology, and try explaining to your kids what using these old computers was like! If we have the time, we’re happy to answer questions or tell you some details about obscure items.

There’s also a few services we don’t offer:
Phone, tablet, or mobile device repair

We exclusively fix computers – but you can check out our recommendations for some local providers of these services.

Support for or reinstallation of legacy operating systems

There are, of course, a few exceptions, but please check out the additional information.

House calls or device pick-up

Yes, we used to (a long time ago), but there’s a number of reasons why we no longer offer this service. You can learn details here.

Investigation of cyberstalking, “gangstalking”, or other cybercrimes

Please click the button to read our policy on these matters and our recommendations.

Got other questions or an unusual problem? Check the FAQ, call us, or use our contact form to email us.