720 9th St, Lower Level; Durham, NC 27705
(basement of The Regulator bookshop; across the street from Chase Bank)
Open Monday – Friday 10AM to 6PM  •  Closed weekends
NO APPOINTMENTS: JUST WALK IN! $20-50 DIAGNOSTICS • FAQ

A Convenient Location

…in the heart of Durham!

We’re found in the historic 9th Street district among other locally-owned small businesses. With easy parking right outside our door, you’ll be in and out in no time.

The Fastest Service

…without compromises!

We complete most simple repairs within 24-48 hours. If parts are needed, it usually just takes a few days. Can’t handle the downtime? Rental laptops are available!

An Amazing Team

…of real people!

Humans, not robots. Our hand-picked crew of local enthusiasts is ready to listen, understand, and help you find a cost-effective solution that fits your needs, all while keeping things easy to understand.

The Computer Cellar welcomes former Intrex customers!
Major services offered (more comprehensive info available in the menu):
Computer performing sloooowly?

Slowdown can be due to bloatware, malware/spyware/other “viruses”, low RAM (“memory”), or, most commonly, a failing mechanical hard drive. We can verify what issues are dragging your down and help make your computer – whether laptop or desktop, PC or Mac – speedy again, sometimes even faster than when you bought it?

Need data recovered or transferred?

We can transfer data from an old device to a new one, copy data from legacy devices like floppy disks to something more modern, and in some cases can even help you recover files you accidentally deleted. Some failing hard disks can also have data recovered, and if you’ve got a drive with the dreaded “click of death” or other major failure, we can point you in the direction of reputable forensic-style data recovery services.

Running out of free space?

In most computers we can add more storage or upgrade your existing drive to a bigger one. We can also advise on off-system data hoarding, and help identify rogue apps that are chewing up disk space, so you can have some room to breathe!

Accidental damage?

We replace broken and cracked screens, fix broken hinges, repair laptop body damage, and even clean up liquid spills. We work on most PCs, Macs, and Chromebooks, and work with a trusted partner for some board-level repairs. If you bring in something we can’t help with, we’ll try to direct you to a trusted resource to get help!

Just got a new computer?

We can set it up for you/with you, turn off obnoxious & intrusive features, remove bloatware, get it up to date, and transfer data from your old device. While software (programs) can’t be moved between PCs, we’ll advise and assist with reinstallation when possible. We can also try to guide you through growing pains if you’re modernizing from a very old device.

Need a new custom desktop PC?

We can build the custom gaming or production desktop of your dreams. Fill out our simple form to get started!

Need a computer that’s ‘new to you’?

We sell affordable, reliable refurbished laptops and desktops. Everything we offer comes from legitimate sources including electronics reclaimers in the local area. They’re all thoroughly cleaned, tested, repaired when necessary, and upgraded when advisable. They come to you with a clean OS and no bloatware. You can be sure you’re getting a quality computer – if we wouldn’t sell it to our own family, we won’t sell it to you.

So how do I get my computer looked at?

Just drop in any time we’re open – you don’t need an appointment – and we’ll get your information and take a look at the issue. Once in the queue, we’ll take a look as soon as possible to attempt to diagnose the problem, then get in touch with you with our recommendations and pricing. Most diagnostics are done within 24 hours! Throughout the process, we stay in regular contact via text, phone, or email (your choice) to keep you informed and offer options.

A diagnostic/bench fee range of $20-50, which is time- and labor-dependent, applies to all consultations and check-ins (minimum $20). This helps cover our time in communication with you, including valuable counter time. Certain exceptional cases may cause a diagnostic fee to be raised, lowered, or waived, but you’ll be informed if this applies (or is expected to apply) in your case.

There’s also a few services we don’t offer:
Phone, tablet, or mobile device repair

We exclusively fix computers – but you can check out our recommendations for some local providers of these services.

Support for or reinstallation of legacy operating systems

There are, of course, a few exceptions, but please check out the additional information.

House calls or device pick-up

Yes, we used to (a long time ago), but there’s a number of good reasons why we stopped. You can learn the details here.

Investigation of cyberstalking, “gangstalking”, or other cybercrimes

Please click the button to read our policy on these matters and our recommendations.

Got other questions? Please check our FAQ before calling, or use our contact form to email us.
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